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Thread: cable modem resetting peculiarity

  1. #1
    Junior Member
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    cable modem resetting peculiarity

    I'm wondering if anyone can shed any light on the following situation. I am using a Motorola 5120 cable modem with TW Earthlink. Service has been good until a couple of weeks ago when I started to have drop outs and sync losses. Initially, when a problem occurred the modem would reset itself with no intervention so the worst that would happen is that you might mess up a download or somesuch. Later on, the drop outs would be such that the modem would not be able to re-establish a connection without my disconnecting power to the modem and frequently even that wouldn't work - you would have to wait, possibly for an hour and sometimes longer and the modem would begin to work again.

    The last time I had the problem the modem simply would not re-establish a good connection and was down all day and night. The next day, on a whim, in addition to disconnecting modem power, I disconnected the cable to the modem and let is sit for a while. When I hooked everything back up everything worked normally. My question is this...should temporarily disconnecting the cable have anything to do with resetting the modem to head end communications? If so, what mechanism is at play that would cause this and is it indicative of any cable, head end, or modem problems that need to be fixed?

    Or, might it been a simple coincidence (doubtful in my opinion)?

    thanks for any feedback.

  2. #2
    Junior Member MadDoctor's Avatar
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    Sounds like you had a loose wire (cable) and didn't know it. You took the loose wire off... put it on right (and tight) and life is good.

    (but that's just me)
    People will forget what you said... and people will forget what you did... but people will never forget how you made them feel.

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