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Thread: Help with Comcast poor download speeds!

  1. #1
    kr00zn
    Guest

    Unhappy Help with Comcast poor download speeds!

    Any suggestions?

    Yesterday I took the plunge and decided to try upgrading to the Gold tier package (6000Kbps down/ 784Kbps up). I was at the Silver package (4400/384) and my speeds were between 1500 and 2500Kbps. Now after upgrading I'm not noticing any vast improvement. See attached below of my recent speed test results. Starting from yesterday 6/25/05 @ 18:37:52 was when I upgraded, I ran various speed tests not only on BBReports, but also on Pcpitstop, Cnet, Roadrunner, Visualware, etc. Best I could do was between 3000 and 4000Kbps.

    My system: iMac G5 1.8Ghz, OS X 10.4.1 (latest), Linksys RT31P2 router (for use with Vonage), Motorola SB5100 cable modem. Ran the tests with different browsers, Firefox, Camino, and Safari. Also tried removing the router completely, and just hooking the modem directly to the iMac. No difference. same lousy speeds.

    What should I do? Should I call Comcast and request a tech to come out? Don't really want to have to pay $50 for a visit.

    I am in N.Dallas area near Galleria/Addison.


    -------------------------------------------------------


    2005-06-26 10:52:10 ec 1419/685 kbps
    2005-06-26 10:50:05 dslr-west1.megapath.net 2741/688
    2005-06-26 10:47:43 dslreports.linkline.com 3541/716 kbps
    2005-06-26 09:45:43 dslreports-west1.speakeas 1812/689
    2005-06-25 19:57:29 rochester.speedtest.front 1429/718 kbps
    2005-06-25 19:24:41 nyc.speakeasy.net 1569/716 kbps
    2005-06-25 19:09:37 dfw.speakeasy.net 3624/692 kbps
    2005-06-25 19:06:48 dslreports.linkline.com 3869/693 kbps
    2005-06-25 19:05:48 dslr-west1.megapath.net 1110/688 kbps
    2005-06-25 18:40:34 dslreports-west1.speakeas 753/684 kbps
    2005-06-25 18:39:11 ec 1156/675 kbps
    2005-06-25 18:37:52 dslreports.linkline.com 4627/696 kbps
    2005-06-25 18:02:52 ec 1000/345 kbps
    2005-06-25 18:00:48 dslreports.linkline.com 3179/350 kbps
    2005-06-15 08:59:58 phx.speakeasy.net 1698/353 kbps
    2005-06-15 08:58:38 ec 1756/346 kbps
    2005-06-15 08:57:36 dslreports.linkline.com 3333/351 kbps
    2005-06-15 08:56:43 dslr-west1.megapath.net 2029/340 kbps
    2005-06-15 08:55:40 dslreports-west1.speakeas 1163/341 kbps
    2005-06-10 08:16:36 dslr-west1.megapath.net 1295/346 kbps

  2. #2
    fem the retarded rabbit mccoffee's Avatar
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    leave the power off on the modem and the router for 5mins and turn modem on then router also i'm not sure how to do it on a mac can you post a tarcert http://www.pcpitstop.com/internet/tracert.asp let me know if you see any other color then green if so where at.
    Comptia a+ n+

  3. #3
    kr00zn
    Guest

    Here are the results of my Traceroute.

    Did a Traceroute to www.pcpitstop.com via Network Utility on my iMac. Not able to use pcpitstop's webpage, because I'm not using I.E./activeX. page just says "looking up host www.pcpitstop.com...." and after several minutes, never completes, never shows results.

    (by the way, I have tried leaving the modem off for at least 5 mins before powering up again, makes no difference, still get poor speeds).




    Traceroute has started ...

    traceroute to pcpitstop.com (64.29.201.21), 64 hops max, 40 byte packets
    1 * * *
    2 68.87.204.133 (68.87.204.133) 13.126 ms 33.134 ms 11.115 ms
    3 68.87.207.58 (68.87.207.58) 11.052 ms 29.024 ms 12.873 ms
    4 68.87.207.1 (68.87.207.1) 11.238 ms 20.233 ms 13.370 ms
    5 68.87.207.5 (68.87.207.5) 17.313 ms 13.426 ms 8.973 ms
    6 12.118.225.17 (12.118.225.17) 13.914 ms 23.285 ms 11.903 ms
    7 tbr2-p013801.dlstx.ip.att.net (12.123.17.62) 23.090 ms 36.733 ms 20.053 ms
    8 ggr2-p390.dlstx.ip.att.net (12.123.17.85) 14.585 ms 59.216 ms 39.398 ms
    9 so-9-1.car3.dallas1.level3.net (4.68.127.105) 18.931 ms 10.912 ms 11.282 ms
    10 ae-21-52.car1.dallas1.level3.net (4.68.122.45) 9.891 ms 11.666 ms 13.176 ms
    11 unknown.level3.net (209.246.152.194) 12.270 ms 20.394 ms 137.725 ms
    12 daa.g921.disa.datareturn.com (64.29.192.230) 11.429 ms 11.523 ms 65.936 ms
    13 daa.g906.p40a.datareturn.com (64.29.192.213) 15.633 ms 18.627 ms 19.253 ms
    14 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 16.044 ms 12.737 ms 14.559 ms
    15 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 13.787 ms 10.107 ms 11.877 ms
    16 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 17.662 ms 10.510 ms 16.973 ms
    17 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 16.440 ms 12.796 ms 16.472 ms
    18 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 43.027 ms 130.471 ms 13.140 ms
    19 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 16.356 ms 31.781 ms 11.891 ms
    20 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 17.644 ms 234.199 ms 21.602 ms
    21 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 95.652 ms 14.817 ms 57.154 ms
    22 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 13.041 ms 14.886 ms 51.630 ms
    23 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 14.036 ms 29.539 ms 25.313 ms
    24 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 13.105 ms 15.985 ms 18.483 ms
    25 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 20.021 ms 43.092 ms 18.109 ms
    26 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 12.937 ms 14.522 ms 18.976 ms
    27 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 14.798 ms 17.655 ms 24.146 ms
    28 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 23.291 ms 38.551 ms 19.690 ms
    29 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 24.105 ms 15.461 ms 13.122 ms
    30 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 46.241 ms 35.998 ms 24.613 ms
    31 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 27.779 ms 45.264 ms 13.445 ms
    32 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 18.241 ms 18.037 ms 148.511 ms
    33 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 18.509 ms 15.271 ms 16.381 ms
    34 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 15.012 ms 18.634 ms 15.140 ms
    35 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 19.768 ms 17.050 ms 16.164 ms
    36 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 19.870 ms 16.663 ms 16.741 ms
    37 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 27.039 ms 34.551 ms 18.163 ms
    38 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 34.803 ms 31.902 ms 126.573 ms
    39 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 41.992 ms 19.364 ms 88.265 ms
    40 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 26.560 ms 24.699 ms 54.757 ms
    41 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 20.849 ms 19.386 ms 22.444 ms
    42 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 43.188 ms 19.519 ms 19.301 ms
    43 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 21.271 ms 49.511 ms 23.599 ms
    44 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 16.655 ms 41.348 ms 19.423 ms
    45 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 19.263 ms 20.175 ms 36.119 ms
    46 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 23.937 ms 45.695 ms 33.840 ms
    47 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 61.813 ms 24.324 ms 24.431 ms
    48 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 21.708 ms 23.300 ms 22.023 ms
    49 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 26.140 ms 97.362 ms 66.387 ms
    50 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 30.612 ms 23.490 ms 53.095 ms
    51 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 36.908 ms 25.714 ms 24.442 ms
    52 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 27.697 ms 23.721 ms 22.855 ms
    53 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 59.560 ms 36.242 ms 20.822 ms
    54 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 22.660 ms 75.697 ms 31.576 ms
    55 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 51.018 ms 39.310 ms 156.567 ms
    56 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 54.197 ms 27.302 ms 29.221 ms
    57 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 19.524 ms 31.848 ms 27.659 ms
    58 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 36.569 ms 28.662 ms 25.819 ms
    59 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 88.193 ms 22.100 ms 23.050 ms
    60 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 22.706 ms 30.841 ms 25.681 ms
    61 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 35.889 ms 64.387 ms 27.720 ms
    62 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 102.344 ms 30.483 ms 56.096 ms
    63 port-64-1956355-dal16509a-drtn.devices.datareturn.com (64.29.218.3) 26.704 ms 29.705 ms 38.589 ms
    64 port-64-1952021-da120383www002.devices.datareturn.com (64.29.201.21) 24.845 ms 30.283 ms 24.780 ms

  4. #4
    fem the retarded rabbit mccoffee's Avatar
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    check to see if you got the upgrade in the modem http://192.168.100.1 see you got the new caps in ur upstream and downstream
    Comptia a+ n+

  5. #5
    kr00zn
    Guest

    How do I tell in the modem config pages if I got the upgrade?

    Which tab do I look at? Status? Signal? Logs? etc...

    Where does it tell me I got the upgrade?

  6. #6
    fem the retarded rabbit mccoffee's Avatar
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    it's under status and should be be bit rate but evey modem is different
    Comptia a+ n+

  7. #7
    Junior Member
    Join Date
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    Each cable modem has it own logon access, were would I fing my user account and PW for a 5101 SURFboard?

  8. #8
    Junior Member
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    Sorry, long day: Each cable modem has its own logon access, were would I find my user access account and PW for a 5101 SURFboard?

  9. #9
    Junior Member
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    Cable modem logon access account

    Each cable modem has its own logon access, were would I find my user account and PW for a 5101 SURFboard?

  10. #10
    Ohh Hell yeah.. Sava700's Avatar
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    twilso17 I responded to the other old thread you bumped..this one is over 3years old man.

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