View Full Version : Is anyone aware ofany future distance improvements for Uverse service?

04-19-12, 08:19 AM
I've had Uverse for nearly a year now & to make a long story short, I'm about 300 feet too far from the VRAD for trouble-free pair-bonded service (two houses up from me has perfect service - mine bounces throughout the day).

I've been told I'm technically too far, but fall into that "I've seen it work at this distance before" range. My problem seems to be related to the heating & expansion of the lines between me & the VRAD. During the Fall & Winter, I had great service - I had to maybe reset it once or twice a week. Now that things are warming up, though service bounces throughout the day & maybe once or twice at night. I've been through countless Prem-techs & line guys and Tier 2 email chains - it's not something that's going to get fixed with any more visits.

I can't go back to cable and have been willing to live with this but would really like to know if anyone is aware of any improvements on the horizon for the service or am I just a victim of physics & will never have perfect service.

04-19-12, 03:52 PM
How far are you now currently? have they told you that? I can check into the specifics and such but you would have to send me the account info though. The code box to the left has my contact info page.

04-19-12, 04:22 PM
I have the same issues with Comcrap. All Winter long- no problems. Weather change- complete crap for months until the warmer weather stabilizes. I would only suggest complaining to see if you can get credit and completely bitching to get the problem fixed if possible (I have past experience with the "You're too far" crap and it's just the tech trying to get you off of the phone).

04-20-12, 07:33 AM
David I have a similar problem. I sent you a pm, and I think it sent 3 times. My apologies.