PDA

View Full Version : Reporting faults on BT lines



robway
10-18-10, 08:40 AM
My ISP provides ADSL over my existing BT PSTN line. When the ISP
considers there is a fault on that PSTN line, why is he saying he is not
allowed to report it mon my behalf to BT? Any ideas?




--
robway

Rich Greenberg
10-18-10, 02:02 PM
In article <robway.70242fc@broadbandbanter.com>,
robway <robway.70242fc@broadbandbanter.com> wrote:
>
>My ISP provides ADSL over my existing BT PSTN line. When the ISP
>considers there is a fault on that PSTN line, why is he saying he is not
>allowed to report it mon my behalf to BT? Any ideas?

Any number of reasons ranging from a lazy ISP CS droid to the contract
between the ISP and BT.

So why are you wasteing time asking us? Pick up the phone and call BT.
After all, BT will be the one who fixes it.

--
Rich Greenberg Sarasota, FL, USA richgr atsign panix.com + 1 941 378 2097
Eastern time. N6LRT I speak for myself & my dogs only. VM'er since CP-67
Canines: Val, Red, Shasta, Zero & Casey (At the bridge) Owner:Chinook-L
Canines: Red & Cinnar (Siberians) Retired at the beach Asst Owner:Sibernet-L

Doug McIntyre
10-18-10, 02:03 PM
robway <robway.70242fc@broadbandbanter.com> writes:
>My ISP provides ADSL over my existing BT PSTN line. When the ISP
>considers there is a fault on that PSTN line, why is he saying he is not
>allowed to report it mon my behalf to BT? Any ideas?

The telco regulations protect your relationship with the LEC pretty
closely, the line is controlled by the LEC, you potentially could have
a repair bill on your line with the LEC. The regulations don't allow
3rd parties to talk to the LEC on your behalf.

Its not like the ISP is pushing things off on you, but the LECs don't
let the ISPs control too much, for fear of slaming and misc bills that
people refuse to pay.