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Justin
03-15-09, 10:21 PM
I got my brother a router, Linksys WRT54G.
The cable modem says Arris - Touchstone telephone

No matter what we do we can't have the router get an IP address from
Comcast.
We tried powering everything down for for ten minutes, connecting the
laptop directly to the internet (cable modem) and doing a ipconfig /release.
Also tried the MAC address cloning.
then we connected the cable modem to the router, powered up the cable
modem, waited two minutes, then powered up the router. We get an
internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
address is still 0.0.0.0

What am I doing wrong?

f/fgeorge
03-16-09, 04:55 AM
On Sun, 15 Mar 2009 23:21:24 -0400, Justin
<justin@nobecauseihatespam.com> wrote:

>I got my brother a router, Linksys WRT54G.
>The cable modem says Arris - Touchstone telephone
>
>No matter what we do we can't have the router get an IP address from
>Comcast.
>We tried powering everything down for for ten minutes, connecting the
>laptop directly to the internet (cable modem) and doing a ipconfig /release.
>Also tried the MAC address cloning.
>then we connected the cable modem to the router, powered up the cable
>modem, waited two minutes, then powered up the router. We get an
>internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
>address is still 0.0.0.0
>
>What am I doing wrong?
MAC address filtering? WEP or other security problems? Did the laptop
work when hooked directly to the modem? Is this Comcast, as the
subject suggests, or DSL? Is the router DSL compatabile if DSL? I ask
because you said the modem is "touchstone telephone".

riggor9999
03-16-09, 05:56 AM
"Justin" <justin@nobecauseihatespam.com> wrote in message
news:gpkgjn$t7o$1@news.motzarella.org...
>I got my brother a router, Linksys WRT54G.
> The cable modem says Arris - Touchstone telephone
>
> No matter what we do we can't have the router get an IP address from
> Comcast.
> We tried powering everything down for for ten minutes, connecting the
> laptop directly to the internet (cable modem) and doing a ipconfig
> /release.
> Also tried the MAC address cloning.
> then we connected the cable modem to the router, powered up the cable
> modem, waited two minutes, then powered up the router. We get an internal
> IP via the wireless, but when we go to 192.168.1.1 -> status ip address is
> still 0.0.0.0
>
> What am I doing wrong?

Just to be clear - did it work when you connected the cable modem directly
to the laptop?

Is this new service?
Did you get you modem added / provisioned by Comcast?
Is TV working?
Did you rest the router to factory defaults?

Justin
03-16-09, 01:37 PM
riggor9999 wrote:
> "Justin" <justin@nobecauseihatespam.com> wrote in message
> news:gpkgjn$t7o$1@news.motzarella.org...
>> I got my brother a router, Linksys WRT54G.
>> The cable modem says Arris - Touchstone telephone
>>
>> No matter what we do we can't have the router get an IP address from
>> Comcast.
>> We tried powering everything down for for ten minutes, connecting the
>> laptop directly to the internet (cable modem) and doing a ipconfig
>> /release.
>> Also tried the MAC address cloning.
>> then we connected the cable modem to the router, powered up the cable
>> modem, waited two minutes, then powered up the router. We get an internal
>> IP via the wireless, but when we go to 192.168.1.1 -> status ip address is
>> still 0.0.0.0
>>
>> What am I doing wrong?
>
> Just to be clear - did it work when you connected the cable modem directly
> to the laptop?
>
> Is this new service?

No.
he had it for about a year.

> Did you get you modem added / provisioned by Comcast?

Yes.

> Is TV working?

Yes.

> Did you rest the router to factory defaults?

Why? the only thing different is I enabled DHCP internally. If I reset
the router I'll have to reconfigure everything.

Justin
03-16-09, 01:39 PM
f/fgeorge wrote:
> On Sun, 15 Mar 2009 23:21:24 -0400, Justin
> <justin@nobecauseihatespam.com> wrote:
>
>> I got my brother a router, Linksys WRT54G.
>> The cable modem says Arris - Touchstone telephone
>>
>> No matter what we do we can't have the router get an IP address from
>> Comcast.
>> We tried powering everything down for for ten minutes, connecting the
>> laptop directly to the internet (cable modem) and doing a ipconfig /release.
>> Also tried the MAC address cloning.
>> then we connected the cable modem to the router, powered up the cable
>> modem, waited two minutes, then powered up the router. We get an
>> internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
>> address is still 0.0.0.0
>>
>> What am I doing wrong?
> MAC address filtering?

No.
WEP or other security problems?

I think youmisunderstand, INTERNAL ip address are working fine, it is
the IP from the ISP that isn't.

Did the laptop
> work when hooked directly to the modem?

Yes.

Is this Comcast, as the subject suggests, or DSL?

Comcast.

Is the router DSL compatabile if DSL? I ask because you said the modem
is "touchstone telephone".

The modem had that on it, it is conencted to the coax. I'm guessing
that is a brand name.

f/fgeorge
03-16-09, 04:46 PM
On Mon, 16 Mar 2009 14:39:59 -0400, Justin
<justin@nobecauseihatespam.com> wrote:

>f/fgeorge wrote:
>> On Sun, 15 Mar 2009 23:21:24 -0400, Justin
>> <justin@nobecauseihatespam.com> wrote:
>>
>>> I got my brother a router, Linksys WRT54G.
>>> The cable modem says Arris - Touchstone telephone
>>>
>>> No matter what we do we can't have the router get an IP address from
>>> Comcast.
>>> We tried powering everything down for for ten minutes, connecting the
>>> laptop directly to the internet (cable modem) and doing a ipconfig /release.
>>> Also tried the MAC address cloning.
>>> then we connected the cable modem to the router, powered up the cable
>>> modem, waited two minutes, then powered up the router. We get an
>>> internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
>>> address is still 0.0.0.0
>>>
>>> What am I doing wrong?
>> MAC address filtering?
>
>No.
>WEP or other security problems?
>
>I think youmisunderstand, INTERNAL ip address are working fine, it is
>the IP from the ISP that isn't.
>
>Did the laptop
>> work when hooked directly to the modem?
>
>Yes.
>
>Is this Comcast, as the subject suggests, or DSL?
>
>Comcast.
>
>Is the router DSL compatabile if DSL? I ask because you said the modem
>is "touchstone telephone".
>
>The modem had that on it, it is conencted to the coax. I'm guessing
>that is a brand name.
I see another person is also trying to help you, I will back off and
let them do their thing and step back in if they fail. One thing at a
time will generally get it fixed, me telling you to try one thing,
them telling you something else will just get things confused.

Justin
03-16-09, 09:03 PM
f/fgeorge wrote:
> On Mon, 16 Mar 2009 14:39:59 -0400, Justin
> <justin@nobecauseihatespam.com> wrote:
>
>> f/fgeorge wrote:
>>> On Sun, 15 Mar 2009 23:21:24 -0400, Justin
>>> <justin@nobecauseihatespam.com> wrote:
>>>
>>>> I got my brother a router, Linksys WRT54G.
>>>> The cable modem says Arris - Touchstone telephone
>>>>
>>>> No matter what we do we can't have the router get an IP address from
>>>> Comcast.
>>>> We tried powering everything down for for ten minutes, connecting the
>>>> laptop directly to the internet (cable modem) and doing a ipconfig /release.
>>>> Also tried the MAC address cloning.
>>>> then we connected the cable modem to the router, powered up the cable
>>>> modem, waited two minutes, then powered up the router. We get an
>>>> internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
>>>> address is still 0.0.0.0
>>>>
>>>> What am I doing wrong?
>>> MAC address filtering?
>> No.
>> WEP or other security problems?
>>
>> I think youmisunderstand, INTERNAL ip address are working fine, it is
>> the IP from the ISP that isn't.
>>
>> Did the laptop
>>> work when hooked directly to the modem?
>> Yes.
>>
>> Is this Comcast, as the subject suggests, or DSL?
>>
>> Comcast.
>>
>> Is the router DSL compatabile if DSL? I ask because you said the modem
>> is "touchstone telephone".
>>
>> The modem had that on it, it is conencted to the coax. I'm guessing
>> that is a brand name.
> I see another person is also trying to help you, I will back off and
> let them do their thing and step back in if they fail. One thing at a
> time will generally get it fixed, me telling you to try one thing,
> them telling you something else will just get things confused.


I disagree, lay it on me.
I'm an IT tech for the past 12 years, I know what I'm doing. hence my
confusion. I did this exact same thing here on Comcast in Pennsylvania
and it worked.
I'm having my brother reset to factory defaults but I don't think that
will work. It doesn't make sense as to why it would.

Ken Whiton
03-17-09, 03:52 AM
*-* On Mon, 16 Mar 2009, at 09:55:01 GMT,
*-* In Article mb8sr4h7fdasfqmuf9vm2bssc8v4vsa4oo@4ax.com,
*-* f/fgeorge wrote
*-* About Re: Cherry Hill, NJ - Comcast

> On Sun, 15 Mar 2009 23:21:24 -0400, Justin
> <justin@nobecauseihatespam.com> wrote:

>> I got my brother a router, Linksys WRT54G.
>> The cable modem says Arris - Touchstone telephone

[ ... ]

> Is this Comcast, as
> the subject suggests, or DSL? Is the router DSL compatabile if DSL?
> I ask because you said the modem is "touchstone telephone".

It's Comcast. They use it for VOIP, and I suspect it actually
reads "telephony", not "telephone". ;-)

http://www.thefreelibrary.com/COMCAST+CHOOSES+ARRIS+TOUCHSTONE+TELEPHONY+MODEM-a091643922

Ken Whiton
--
FIDO: 1:132/152
InterNet: kenwhiton@surfglobal.net.INVAL (remove the obvious to reply)

riggor9999
03-17-09, 04:58 AM
"Justin" <justin@nobecauseihatespam.com> wrote in message
news:gpm69q$9sk$1@news.motzarella.org...
> riggor9999 wrote:
>> "Justin" <justin@nobecauseihatespam.com> wrote in message
>> news:gpkgjn$t7o$1@news.motzarella.org...
>>> I got my brother a router, Linksys WRT54G.
>>> The cable modem says Arris - Touchstone telephone
>>>
>>> No matter what we do we can't have the router get an IP address from
>>> Comcast.
>>> We tried powering everything down for for ten minutes, connecting the
>>> laptop directly to the internet (cable modem) and doing a ipconfig
>>> /release.
>>> Also tried the MAC address cloning.
>>> then we connected the cable modem to the router, powered up the cable
>>> modem, waited two minutes, then powered up the router. We get an
>>> internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
>>> address is still 0.0.0.0
>>>
>>> What am I doing wrong?
>>
>> Just to be clear - did it work when you connected the cable modem
>> directly to the laptop?
>>
>> Is this new service?
>
> No.
> he had it for about a year.
>
>> Did you get you modem added / provisioned by Comcast?
>
> Yes.
>
>> Is TV working?
>
> Yes.
>
>> Did you rest the router to factory defaults?
>
> Why? the only thing different is I enabled DHCP internally. If I reset
> the router I'll have to reconfigure everything.
>

You did not answer if direct connect to the PC is working.

If yes - then it's the router. Try resetting to factory defaults. If that
does not work - try a new router.

If no - then it's the cable modem.

Also - when you are doing your tests - you are powering down each time - and
not just unplugging Ethernet cables - correct?

Justin
03-17-09, 06:31 AM
riggor9999 wrote:
> "Justin" <justin@nobecauseihatespam.com> wrote in message
> news:gpm69q$9sk$1@news.motzarella.org...
>> riggor9999 wrote:
>>> "Justin" <justin@nobecauseihatespam.com> wrote in message
>>> news:gpkgjn$t7o$1@news.motzarella.org...
>>>> I got my brother a router, Linksys WRT54G.
>>>> The cable modem says Arris - Touchstone telephone
>>>>
>>>> No matter what we do we can't have the router get an IP address from
>>>> Comcast.
>>>> We tried powering everything down for for ten minutes, connecting the
>>>> laptop directly to the internet (cable modem) and doing a ipconfig
>>>> /release.
>>>> Also tried the MAC address cloning.
>>>> then we connected the cable modem to the router, powered up the cable
>>>> modem, waited two minutes, then powered up the router. We get an
>>>> internal IP via the wireless, but when we go to 192.168.1.1 -> status ip
>>>> address is still 0.0.0.0
>>>>
>>>> What am I doing wrong?
>>> Just to be clear - did it work when you connected the cable modem
>>> directly to the laptop?
>>>
>>> Is this new service?
>> No.
>> he had it for about a year.
>>
>>> Did you get you modem added / provisioned by Comcast?
>> Yes.
>>
>>> Is TV working?
>> Yes.
>>
>>> Did you rest the router to factory defaults?
>> Why? the only thing different is I enabled DHCP internally. If I reset
>> the router I'll have to reconfigure everything.
>>
>
> You did not answer if direct connect to the PC is working.

Yes it does work.

>
> If yes - then it's the router. Try resetting to factory defaults. If that
> does not work - try a new router.

So, he has to buy a new router?

>
> If no - then it's the cable modem.
>
> Also - when you are doing your tests - you are powering down each time - and
> not just unplugging Ethernet cables - correct?
>
Correct, powering down.

$Bill
03-17-09, 07:07 AM
Justin wrote:
>
>> If yes - then it's the router. Try resetting to factory defaults. If
>> that does not work - try a new router.
>
> So, he has to buy a new router?

Do you do the reset as he suggested ?

Justin
03-17-09, 08:03 AM
$Bill wrote:
> Justin wrote:
>>
>>> If yes - then it's the router. Try resetting to factory defaults.
>>> If that does not work - try a new router.
>>
>> So, he has to buy a new router?
>
> Do you do the reset as he suggested ?

I have relayed the information, and will let you know what happens.

Justin
03-17-09, 10:02 PM
$Bill wrote:
> Justin wrote:
>>
>>> If yes - then it's the router. Try resetting to factory defaults.
>>> If that does not work - try a new router.
>>
>> So, he has to buy a new router?
>
> Do you do the reset as he suggested ?


He didn't get a chance to try it yet.
Let's assume it didn't work because it probably won't.

Any other suggestions? I know Comcast won't help because they don't
support routers they didn't sell.
He also does have the Comcast triple play, the telephone device connects
to the phone and the cable modem connects to the computer; both are
unrelated.

$Bill
03-18-09, 12:10 AM
Justin wrote:
> $Bill wrote:
>> Justin wrote:
>>>
>>>> If yes - then it's the router. Try resetting to factory defaults.
>>>> If that does not work - try a new router.
>>>
>>> So, he has to buy a new router?
>>
>> Do you do the reset as he suggested ?
>
>
> He didn't get a chance to try it yet.
> Let's assume it didn't work because it probably won't.
>
> Any other suggestions? I know Comcast won't help because they don't
> support routers they didn't sell.
> He also does have the Comcast triple play, the telephone device connects
> to the phone and the cable modem connects to the computer; both are
> unrelated.

Well, if it works without the router and doesn't with the router and
that's been well established, it's probably the router and whatever
can be done to troubleshoot the router should be done. I'd also borrow
another router and try that.

riggor9999
03-18-09, 05:54 AM
"Justin" <justin@nobecauseihatespam.com> wrote in message
news:gppo93$ka5$1@news.motzarella.org...
> $Bill wrote:
>> Justin wrote:
>>>
>>>> If yes - then it's the router. Try resetting to factory defaults. If
>>>> that does not work - try a new router.
>>>
>>> So, he has to buy a new router?
>>
>> Do you do the reset as he suggested ?
>
>
> He didn't get a chance to try it yet.
> Let's assume it didn't work because it probably won't.
>
> Any other suggestions? I know Comcast won't help because they don't
> support routers they didn't sell.
> He also does have the Comcast triple play, the telephone device connects
> to the phone and the cable modem connects to the computer; both are
> unrelated.

You are powering down the cable modem when switching from pc to router -
correct? Cable modems get "married" to the device that has the IP address
.... so you cannot simply unplug cables but you have to powerdown both the
router and the cable modem.

Why are you assuming resetting the router won't work?

I am not sure what other advice anyone can give you - especially since we
have not seen, touched, or directly diagnosed the situation.

Bottom line - direct to pc = ok, with the router = not ok

Go to local computer store, get a router that has a 30 day store return
policy, test the new router - then you will know for sure.

If it now works - you have the choice of keeping the router or returning it
and getting a different / better / cheaper one.

If it does not work - return the router, and back to the drawing board.

Dennis
03-18-09, 08:25 AM
On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
<riggor9999@nospam_yahoo.com> wrote:

>Why are you assuming resetting the router won't work?

And by resetting you mean resetting to factory defaults. You do not mean
power down and back up.

--

Dennis

Bill M.
03-18-09, 09:26 AM
On Wed, 18 Mar 2009 09:25:47 -0400, Dennis <nobody@nowhere.invalid>
wrote:

>On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
><riggor9999@nospam_yahoo.com> wrote:
>
>>Why are you assuming resetting the router won't work?
>
>And by resetting you mean resetting to factory defaults. You do not mean
>power down and back up.

Correct. One of the key things achieved by a return to factory
defaults is that the modem will then be in a known state, as opposed
to the unknown state it's in now. We know from experience that a
router set to factory defaults will work properly with Comcast,
assuming no other faults exist.

One thing I would have checked, given the symptoms described, and
maybe it's been checked and I missed it, is to make sure the router is
configured to use DHCP on its WAN port. Resetting to factory defaults
will return this setting to DHCP. If it's currently set to PPOE, for
example, the problem will be as described by the OP; i.e., the WAN IP
will remain 0.0.0.0.

--
Bill

Justin
03-18-09, 02:19 PM
Bill M. wrote:
> On Wed, 18 Mar 2009 09:25:47 -0400, Dennis <nobody@nowhere.invalid>
> wrote:
>
>> On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
>> <riggor9999@nospam_yahoo.com> wrote:
>>
>>> Why are you assuming resetting the router won't work?
>> And by resetting you mean resetting to factory defaults. You do not mean
>> power down and back up.
>
> Correct. One of the key things achieved by a return to factory
> defaults is that the modem will then be in a known state, as opposed
> to the unknown state it's in now. We know from experience that a
> router set to factory defaults will work properly with Comcast,
> assuming no other faults exist.

I will ask him to do that; however he came home late yesterday and
didn't feel like it.
Hurry up and wait.
Welcome to my life.

>
> One thing I would have checked, given the symptoms described, and
> maybe it's been checked and I missed it, is to make sure the router is
> configured to use DHCP on its WAN port. Resetting to factory defaults
> will return this setting to DHCP. If it's currently set to PPOE, for
> example, the problem will be as described by the OP; i.e., the WAN IP
> will remain 0.0.0.0.
>

I'm certain I checked that; but I'll have him reset to anyway.
Refresh my memory; when a Linksys router is reset to factory what is the
default wireless password and SSID?

riggor9999
03-18-09, 07:01 PM
"Dennis" <nobody@nowhere.invalid> wrote in message
news:cgt1s455fmd1epoh4mf2epm8fd6v6fusdd@4ax.com...
> On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
> <riggor9999@nospam_yahoo.com> wrote:
>
>>Why are you assuming resetting the router won't work?
>
> And by resetting you mean resetting to factory defaults. You do not mean
> power down and back up.
>

Yes - earlier in the thread we all clearly stated "reset to factory
defaults"

I may have even mentioned "paperclip"

Justin
03-18-09, 07:02 PM
riggor9999 wrote:
> "Dennis" <nobody@nowhere.invalid> wrote in message
> news:cgt1s455fmd1epoh4mf2epm8fd6v6fusdd@4ax.com...
>> On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
>> <riggor9999@nospam_yahoo.com> wrote:
>>
>>> Why are you assuming resetting the router won't work?
>> And by resetting you mean resetting to factory defaults. You do not mean
>> power down and back up.
>>
>
> Yes - earlier in the thread we all clearly stated "reset to factory
> defaults"
>
> I may have even mentioned "paperclip"
>
>


Problem solved - the cable modem has a battery in it.

Justin
03-18-09, 07:04 PM
Bill M. wrote:
> On Wed, 18 Mar 2009 09:25:47 -0400, Dennis <nobody@nowhere.invalid>
> wrote:
>
>> On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
>> <riggor9999@nospam_yahoo.com> wrote:
>>
>>> Why are you assuming resetting the router won't work?
>> And by resetting you mean resetting to factory defaults. You do not mean
>> power down and back up.
>
> Correct. One of the key things achieved by a return to factory
> defaults is that the modem will then be in a known state, as opposed
> to the unknown state it's in now. We know from experience that a
> router set to factory defaults will work properly with Comcast,
> assuming no other faults exist.
>
> One thing I would have checked, given the symptoms described, and
> maybe it's been checked and I missed it, is to make sure the router is
> configured to use DHCP on its WAN port. Resetting to factory defaults
> will return this setting to DHCP. If it's currently set to PPOE, for
> example, the problem will be as described by the OP; i.e., the WAN IP
> will remain 0.0.0.0.
>

Problem solved.
The cable modem has a battery in it; first time I ever saw that.

Once we took out the battery, we wee able to fully power down and reset
the damn thing.

riggor9999
03-18-09, 07:54 PM
"Justin" <justin@nobecauseihatespam.com> wrote in message
news:gps26f$o09$2@news.motzarella.org...
> Bill M. wrote:
>> On Wed, 18 Mar 2009 09:25:47 -0400, Dennis <nobody@nowhere.invalid>
>> wrote:
>>
>>> On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
>>> <riggor9999@nospam_yahoo.com> wrote:
>>>
>>>> Why are you assuming resetting the router won't work?
>>> And by resetting you mean resetting to factory defaults. You do not mean
>>> power down and back up.
>>
>> Correct. One of the key things achieved by a return to factory
>> defaults is that the modem will then be in a known state, as opposed
>> to the unknown state it's in now. We know from experience that a
>> router set to factory defaults will work properly with Comcast,
>> assuming no other faults exist.
>>
>> One thing I would have checked, given the symptoms described, and
>> maybe it's been checked and I missed it, is to make sure the router is
>> configured to use DHCP on its WAN port. Resetting to factory defaults
>> will return this setting to DHCP. If it's currently set to PPOE, for
>> example, the problem will be as described by the OP; i.e., the WAN IP
>> will remain 0.0.0.0.
>>
>
> Problem solved.
> The cable modem has a battery in it; first time I ever saw that.
>
> Once we took out the battery, we wee able to fully power down and reset
> the damn thing.

Cable modem or router?

I thought the cable modem hooked directly to the PC worked, and the problem
was when the cable modem was connected to router connected to PC.

What made you look / think of a battery?

Justin
03-18-09, 07:59 PM
riggor9999 wrote:
> "Justin" <justin@nobecauseihatespam.com> wrote in message
> news:gps26f$o09$2@news.motzarella.org...
>> Bill M. wrote:
>>> On Wed, 18 Mar 2009 09:25:47 -0400, Dennis <nobody@nowhere.invalid>
>>> wrote:
>>>
>>>> On Wed, 18 Mar 2009 06:54:56 -0400, "riggor9999"
>>>> <riggor9999@nospam_yahoo.com> wrote:
>>>>
>>>>> Why are you assuming resetting the router won't work?
>>>> And by resetting you mean resetting to factory defaults. You do not mean
>>>> power down and back up.
>>> Correct. One of the key things achieved by a return to factory
>>> defaults is that the modem will then be in a known state, as opposed
>>> to the unknown state it's in now. We know from experience that a
>>> router set to factory defaults will work properly with Comcast,
>>> assuming no other faults exist.
>>>
>>> One thing I would have checked, given the symptoms described, and
>>> maybe it's been checked and I missed it, is to make sure the router is
>>> configured to use DHCP on its WAN port. Resetting to factory defaults
>>> will return this setting to DHCP. If it's currently set to PPOE, for
>>> example, the problem will be as described by the OP; i.e., the WAN IP
>>> will remain 0.0.0.0.
>>>
>> Problem solved.
>> The cable modem has a battery in it; first time I ever saw that.
>>
>> Once we took out the battery, we wee able to fully power down and reset
>> the damn thing.
>
> Cable modem or router?

The cable modem had the battery.

>
> I thought the cable modem hooked directly to the PC worked, and the problem
> was when the cable modem was connected to router connected to PC.

Correct.
Laptop to cable modem = OK.
Router connected to Cable modem = toast

>
> What made you look / think of a battery?

I didn't. Somebody my brother works with had the exact same problem and
same type of cable modem.
This alien type of cable modem seems to be common in the Cherry Hill, NJ
area.

$Bill
03-18-09, 08:17 PM
Justin wrote:
>
>> I thought the cable modem hooked directly to the PC worked, and the
>> problem was when the cable modem was connected to router connected to PC.
>
> Correct.
> Laptop to cable modem = OK.
> Router connected to Cable modem = toast

So what does the cable modem battery have to do with the router failing ?

Gary
03-18-09, 08:20 PM
"Justin" <justin@nobecauseihatespam.com> wrote in message
news:gps26f$o09$2@news.motzarella.org...
>
> Problem solved.
> The cable modem has a battery in it; first time I ever saw that.

Most cable modems with built in VoIP terminal adaptors have batteries in
them. That way, the phone service stays up when the power goes out (or when
the modem is unplugged....). The battery is a good thing.

You could have figured a lot of this out remotely by visiting Arris' web
site:
http://www.arrisi.com/support/guides/index.asp
Note they do have a paper clip activated reset button; save this info for
next time...

-Gary

Gary
03-18-09, 08:23 PM
"$Bill" <news@SPAMOLAtodbe.com> wrote in message
news:gps6eu$ppg$1@news.motzarella.org...
> Justin wrote:
>>
>>> I thought the cable modem hooked directly to the PC worked, and the
>>> problem was when the cable modem was connected to router connected to
>>> PC.
>>
>> Correct.
>> Laptop to cable modem = OK.
>> Router connected to Cable modem = toast
>
> So what does the cable modem battery have to do with the router failing ?

The router didn't fail. Because he didn't pull the modem's battery or hit
the paper-clip reset, the modem was never reset. Thus, it did not pick up
the MAC address of the router.

Once the modem was actually reset by removing mains and battery problem, it
saw the router. No more toast.

-Gary

Justin
03-18-09, 09:06 PM
$Bill wrote:
> Justin wrote:
>>
>>> I thought the cable modem hooked directly to the PC worked, and the
>>> problem was when the cable modem was connected to router connected to
>>> PC.
>>
>> Correct.
>> Laptop to cable modem = OK.
>> Router connected to Cable modem = toast
>
> So what does the cable modem battery have to do with the router failing ?

Where are you getting the router failed?

riggor9999
03-19-09, 07:04 AM
<SNIP>

So the question is why did it have problems to begin with? There is no such
thing as random or one time problems. All it means is that you have not
figured out the sequence of events to recreate the problem.

If it was working ... cable modem with battery, connected to router,
connected to pc ... and as you stated - all of a suddden, one day, the
router stopped working (appeared that it did not get it's IP address
renewed) ... what changed? Especially since when you disconnected the
router and went directly from cable modem to PC it worked.

We understand resetting the cable modem via paper clip or complete powerloss
(ac and dc) fixed the issue ... it really does not explain why it stopped
working with the router, but it continued to work directly connected to the
PC.

In theory - going from router to direct PC should have never worked without
the cable modem reset.

Justin
03-19-09, 07:59 AM
riggor9999 wrote:
> <SNIP>
>
> So the question is why did it have problems to begin with? There is no such
> thing as random or one time problems. All it means is that you have not
> figured out the sequence of events to recreate the problem.
>
> If it was working ...

Wrong.

It wasn't working. He went from having one laptop directly connected to
the cable modem, then once he got a desktop he wanted to use both at the
same time.

$Bill
03-19-09, 10:17 AM
riggor9999 wrote:
> <SNIP>
>
> So the question is why did it have problems to begin with? There is no such
> thing as random or one time problems. All it means is that you have not
> figured out the sequence of events to recreate the problem.
>
> If it was working ... cable modem with battery, connected to router,
> connected to pc ... and as you stated - all of a suddden, one day, the
> router stopped working (appeared that it did not get it's IP address
> renewed) ... what changed? Especially since when you disconnected the
> router and went directly from cable modem to PC it worked.
>
> We understand resetting the cable modem via paper clip or complete powerloss
> (ac and dc) fixed the issue ... it really does not explain why it stopped
> working with the router, but it continued to work directly connected to the
> PC.
>
> In theory - going from router to direct PC should have never worked without
> the cable modem reset.

I think it boils down to not getting all the correct info posted.

$Bill
03-19-09, 10:19 AM
riggor9999 wrote:
> <SNIP>
>
> So the question is why did it have problems to begin with? There is no such
> thing as random or one time problems. All it means is that you have not
> figured out the sequence of events to recreate the problem.
>
> If it was working ... cable modem with battery, connected to router,
> connected to pc ... and as you stated - all of a suddden, one day, the
> router stopped working (appeared that it did not get it's IP address
> renewed) ... what changed? Especially since when you disconnected the
> router and went directly from cable modem to PC it worked.
>
> We understand resetting the cable modem via paper clip or complete powerloss
> (ac and dc) fixed the issue ... it really does not explain why it stopped
> working with the router, but it continued to work directly connected to the
> PC.
>
> In theory - going from router to direct PC should have never worked without
> the cable modem reset.

I think it boils down to not getting all the correct info posted.

Justin
03-19-09, 08:06 PM
$Bill wrote:
> riggor9999 wrote:
>> <SNIP>
>>
>> So the question is why did it have problems to begin with? There is
>> no such thing as random or one time problems. All it means is that
>> you have not figured out the sequence of events to recreate the problem.
>>
>> If it was working ... cable modem with battery, connected to router,
>> connected to pc ... and as you stated - all of a suddden, one day, the
>> router stopped working (appeared that it did not get it's IP address
>> renewed) ... what changed? Especially since when you disconnected the
>> router and went directly from cable modem to PC it worked.
>>
>> We understand resetting the cable modem via paper clip or complete
>> powerloss (ac and dc) fixed the issue ... it really does not explain
>> why it stopped working with the router, but it continued to work
>> directly connected to the PC.
>>
>> In theory - going from router to direct PC should have never worked
>> without the cable modem reset.
>
> I think it boils down to not getting all the correct info posted.


I disagree; I thought I was quite clear.
Gary didn't have any problems understanding.

riggor9999
03-19-09, 08:25 PM
"Justin" <justin@nobecauseihatespam.com> wrote in message
news:gptfjj$82g$1@news.motzarella.org...
> riggor9999 wrote:
>> <SNIP>
>>
>> So the question is why did it have problems to begin with? There is no
>> such thing as random or one time problems. All it means is that you have
>> not figured out the sequence of events to recreate the problem.
>>
>> If it was working ...
>
> Wrong.
>
> It wasn't working. He went from having one laptop directly connected to
> the cable modem, then once he got a desktop he wanted to use both at the
> same time.
>

You never stated that the test of cable modem to router to pc, and cable
modem to pc were two different pc's!!!!

That makes a huge difference. That's where I mentioned that the modems
remember who they were last connected to connected to.

You also stated that it was working cablemodem to router to pc, and then it
suddenly stopped.

So much for methodical troubleshooting.

riggor9999
03-19-09, 08:26 PM
"$Bill" <news@SPAMOLAtodbe.com> wrote in message
news:gptnlq$gn9$1@news.motzarella.org...
> riggor9999 wrote:
>> <SNIP>
>>
>> So the question is why did it have problems to begin with? There is no
>> such thing as random or one time problems. All it means is that you have
>> not figured out the sequence of events to recreate the problem.
>>
>> If it was working ... cable modem with battery, connected to router,
>> connected to pc ... and as you stated - all of a suddden, one day, the
>> router stopped working (appeared that it did not get it's IP address
>> renewed) ... what changed? Especially since when you disconnected the
>> router and went directly from cable modem to PC it worked.
>>
>> We understand resetting the cable modem via paper clip or complete
>> powerloss (ac and dc) fixed the issue ... it really does not explain why
>> it stopped working with the router, but it continued to work directly
>> connected to the PC.
>>
>> In theory - going from router to direct PC should have never worked
>> without the cable modem reset.
>
> I think it boils down to not getting all the correct info posted.

you are 100% correct

$Bill
03-19-09, 08:44 PM
Justin wrote:
>
> I disagree; I thought I was quite clear.
> Gary didn't have any problems understanding.

Gary is psychic - the rest of use were misinformed.

Justin
03-19-09, 09:29 PM
$Bill wrote:
> Justin wrote:
>>
>> I disagree; I thought I was quite clear.
>> Gary didn't have any problems understanding.
>
> Gary is psychic - the rest of use were misinformed.


Apparently.

Justin
03-19-09, 09:29 PM
riggor9999 wrote:
>
> You never stated that the test of cable modem to router to pc, and cable
> modem to pc were two different pc's!!!!
>
> That makes a huge difference. That's where I mentioned that the modems
> remember who they were last connected to connected to.
>
> You also stated that it was working cablemodem to router to pc, and then it
> suddenly stopped.
>
> So much for methodical troubleshooting.



No.

Gary
03-20-09, 06:29 PM
"Justin" <justin@nobecauseihatespam.com> wrote in message
news:gpuv2q$amh$1@news.motzarella.org...
> $Bill wrote:
>> Justin wrote:
>>>
>>> I disagree; I thought I was quite clear.
>>> Gary didn't have any problems understanding.
>>
>> Gary is psychic - the rest of use were misinformed.
>
>
> Apparently.

I'm not very chic, psy or otherwise. Nor am I physic.

I didn't help solve the problem either. Once the information about the
battery solving the problem was shared, I tried to provide some helpful
hints for the next time somebody has a problem like this.

In particular, Justin wondered why cable modems have batteries, so I
answered that. I also provided a link to the user's manuals for the Arris
VoIP modems. I didn't do it earlier because I assumed a search had been
done. Appararently it wasn't.

-Gary