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Verizon retreats on 'convenience fee' for online bill payment

2012.01.02 10:49 by Daniela

 

Less than a day after announcing plans to charge customers a $2 convenience fee for every online transaction, Verizon Wireless has announced that it will back off.

Verizon Wireless will not institute the convenience fee for one-time payments made online or over the phone, the company said in a statement Friday afternoon. Verizon reportedly made the decision in response to strong customer feedback.

"At Verizon, we take great care to listen to our customers," states Verizon Wireless President and CEO Dan Mead. "Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time."

Read more -here-

 

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