FCC flooded with net neutrality complaints2015-07-31 10:25 by Daniela
Tags: FCC, Net Neutrality
It's been only a month since the new net-neutrality rules have been in effect, and the FCC has received roughly 2,000 complaints from consumers against Comcast, AT&T, and other Internet service providers.
Consumers can file the complaints through the FCC's website under the menu "Open Internet/Net Neutrality." The FCC forwards the complaints to ISPs, and they are required to respond to the commission and the customer within 30 days.
Many consumers complained about ISP's inability to provide them with the advertised speeds, while others complained about data caps—limits that providers place on customers' monthly Internet usage.
"Windstream has the practice of selling unavailable internet and bandwidth they do not have. The funds to update the local drop box have been allocated but they have not completed the updates," reads a complaint filed against a local ISP in Arkansas.
"This family was sold internet at what they claimed was a lower price and better speed, but when the technician came out to do the upgrade we found out that we cannot get the promised internet speed and it would have cost us more."
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