SG Broadband Community

I work for an ASP. Our clients/customers are medical facilities and hospitals. One of the high points of the software we use is that it enables Medical facilities a faster and easier way for them to submit medical claims for payment to insurance companies. The way this is done is by formatting the data in aparticular manner (how the insurance company wants to receive it) and then compressing the files and sendiong them to whats called a clearinghouse via a MODEM. They are currently working on getting FTP up and running but it is going to be some time.

We are incountering a lot of issues with these modems. But I honestly don't think that it is an issue with the modems. I am having a great deal of difficulty in getting the Software company to look at their plug-in that does the actual transmitting of the file. I t keeps throwing me an error "Could not set protocol to Kermit." Sometimes it is able to set the protocol to Kermit - sometimes it can't. Why might it be having intermitten problems with setting the protocol to Kermit?
Plug-in? Or maybe something else?

I would appreciate any input or thoughts that you might have. Unfortunately I am not very educated in the way of modems. I am trying to make this as brief as possible so...if you have questions let me know.

Thank you in advance!!!!!

what operating system are these machines running? what brand modems? i don't think it's the modems either. i believe it's software. of course, i've no way to tell without seeing the computers.. shrug

"Pal" dial up adapter?

All clients I have...I strickly use USR modems. No matter what modem though...latest drivers installed.

Sometimes turning down the baud rate on the modem can help data integrity. Having it set at 230k or 115k, even 57,6... can lead to issues.

Also on the client side...dunno what OS they are on, but if 9X...should have the latest dial up adapter installed.

Probably NT 4 Workstation though if a data transmitting terminal in a health office.

Most of my healt-care clients have gone over to broadband though....saying your place is moving to FTP is still behind the times....should be setting up secure VPN.

argh im surprised institutions like that dont use T1's or somethin..

Lets See:

DB=SQL
OS=WIN2000Term Server
Citrix
Modems=Multitech

Baud Rate works at 57,600 or lower...faster yields major errors

Users connect via Internet with a citrix web client

...boy talk about mixing it up, hugh...? Gotta love it!

The modems use a modified Saxxcom.ocx file (modified by Software Co.)

I know USRobotics are great but try talking my Co. into splurging for new hardware in this economy. anyway ....

had some issues with the driver - dell server wants to use plug and play driver - but the plug and play driver does not work with the software. Go figure - why would the software be concerned about which driver? Not my place to ask. Software is not ours. So must work with what I have.

As for comments for Secure VPN we do have that but not for connections with these huge clearinghouses. There are only a few in the country and they are just starting with bringing up FTP transmission technology. Medical field is WAY behind the time and has been for a while. Been in Medicine for 15 years.

We have a T1s out to our clients logging into our site but the issues are with these huge clearinghouses.

Do you have pets?

Are you talking for real or are you solicitating me?

2 cats that think they are dogs - they fetch and everything.

A gorilla might be a bit much for little tech girl

haha maddoc oh boy

BadDoc... getting off the subject here!!!!!

Why is it they're using modems?

Originally posted by littletechgirl
BadDoc... getting off the subject here!!!!!

Perhaps you should spank me. I am a very bad animal.


*Keeping on subject*

I had a modem once. It was pretty.

The Business that we send all of the Electronic claims to only uses modems. And that is pretty standard from what I have learned in the business. There are a lot of issues with patient confidentiality. I am not really sure myself. Most Medical facilities use proprietary systems not PCs. They have just always been behind the times. All the money goes to INS Co, MDs and Diagnostic equipment.

Originally posted by littletechgirl
Are you talking for real or are you solicitating me?

Yes.

You are just aweful. You need something.....

Originally posted by littletechgirl
A gorilla might be a bit much for little tech girl

I am a very gentle and loving gorilla. Want to see where the bug bit me?

*slips pants off*

Originally posted by littletechgirl
You need something.....

I like you already.

Originally posted by littletechgirl
All the money goes to MDs.

Why is it I feel as littletechgirl will be sticking around for a while?

I want to know if it has to be modems why use Kermit protocol?



I think the timing of the script executed by the plug-in is off. But I have no idea how to prove it to the software Co so they will fix it.

Is that a bad thing?

Originally posted by littletechgirl
Is that a bad thing?

Its been linked to a host of possible side effects. Won't say exactly what, but I'd suggest stocking up on Zorvirax and neosporin creame, maybe some calomine lotion too.

Kermit? Only reason I can think of it that Kermit will transfer data that lots of other proggies choke on. I use a data collection package with a HP-48GX calc, and when it goes haywire, I sometimes can drag data outta it with Kermit when all other protocols fail.

Originally posted by littletechgirl
Is that a bad thing?

No... it's a good thing and I am your friend.

I just love a woman who keeps talking shop even when the guy next to her is buying her drinks and falling allover himself to impress her. Still… she stays focused on the technical subject while all the time looking like a Angel and turning me on like I was a light switch.

Are you single?



*brembo wants to know*

Thanks for the protocol info - my understanding is that it is very basic and simple.

PS STOP SHAKING YOUR TAIL IN MY FACE!

I saw her first brembo. Don't make me go "zoo" on you.

No worries Doc.

Originally posted by littletechgirl
STOP SHAKING YOUR TAIL IN MY FACE!

Hypnotic isn’t it.


Where did she go? Hope I didn't scare her away.

Originally posted by MadDoctor
No... it's a good thing and I am your friend.

I just love a woman who keeps talking shop even when the guy next to her is buying her drinks and falling allover himself to impress her. Still… she stays focused on the technical subject while all the time looking like a Angel and turning me on like I was a light switch.

and then turns around and makes that person blush


littletechgirl, don't wory- they've both had their shots.

Originally posted by Noevo
littletechgirl, don't wory- they've both had their shots.

Oh crap. That's this week??!?!?!

Originally posted by MadDoctor
Oh crap. That's this week??!?!?!

yeah my vet gave me a tasty alfalfa biscuit and scratched me behind the ear. I go in next week to get tutored...meutered, something like that. I'm excited!

Originally posted by brembo
I'm excited!

Pics?

You guys are off the hook!

NO - I did not get scared and run away - I took a LD phone call.

You're not that scary - and I am not scared that easily! C'mon now!

But we are now totally off the subject!

...and no you can't have any pics. Sorry. I am not single. The love of my life is CyberSkye!!!!

...but if nothing else..you made me smile, you made me laugh and I do think I blushed once or twice.

Good night guys! Sweet dreams!

oh god maddoc is gonna turn general discussion into a Pron fest

Originally posted by littletechgirl
Good night guys! Sweet dreams!

they're not quite sure how to respond once the female replies back to them...that parts kinda new still

Its a lot better when ya don't have to use the eye-wash station to get the mace out....I could get used to this.

Originally posted by Noevo
they're not quite sure how to respond once the female replies back to them...that parts kinda new still

hahahahahaha

girls always attract attention around here .

As for the question, this is way out of my field, I do hardware, but not networking. The only thing, about your problem, that comes to mind is a hardware issue. How old are these modems that are being used? Is has the firmware been recently updated? Is there a newer Win2k driver for the modem and if so, are there any patches for known problems? Have you tried a Microsoft search for a similar error in their database? Hmm sorry I can't thinkg of too much to help you out here, but I hope it helps you get started. Also on the other side of the modems, has the other client updated or change anything on their side?

MD's been in the Horny Goat Weed again. brembo, are you responsible for this?

dam, i always miss all the fun. U really dont always see a girl that has computer knowledge. In honesty i think its cute in a girl

Originally posted by blebs99
MD's been in the Horny Goat Weed again. brembo, are you responsible for this?

I have no recollection of the described events.