SG Broadband Community

I think my Cable company is screwing me up. I have had so MUCH trouble with this people, the service started ok, then whent like %&@#%$!!, after 1 month more ot was very good, then now (after 2 months) have become a hell again.
I have use VisualRoute and found that to my gateway (first hop) I am getting 21ms average. Is this normal? I think it is very high. My connection was so nice until 1 week ago, now is slow as a turtle due to network problems that start in a router in Netherland (but my ISP company owns it).
The problem also is that they are the only provider in my area, so changing is not an option.
I am going to report the router problem, but want some opinions about this first hop timing that I think is WAY to high.

Thanks.

21ms is a good speed across any residential connection. I wouldn't expect better unless you were ona hardwired T-1 or better.

1000ms is 1 second, so you are getting to that first hop in a very nice time indeed.

That's about the cutoff line for low ping on cable.

Your ISP probably is routing a lot of people with that node.

My first hop ping is 9ms.. using DMT ADSL on Fastpath at the DSLAM. Used to be 3ms with SDSL.

damn mikey those r some low pings... i never thought dsl can ping so low... most users ping around 13-19ms on fastpath... and like 50+ on interleaved... i ping 5-7ms on my cable... im on a ericsson piperider hm200c cable modem... neway thorz ur pings are still good... most cable customers on my isp are on the terayon s-cdma modems... the tcm 100's & 200's they never ping under 24ms to their first hop... oh and old fart btw lan city modems i've seen lan city modems ping 1.5ms to their 1st hop... mine probably pinged that low too but i didnt kno too much about this **** back when i had it... i remeber i pinged the www site back when it was @home and my pings were newhere from 0 to 5ms usually around 1 or 2 ms

Its surfing what is slow as hell my friends. One week ago it started and I am almost sure that is that f**nk router in Netherlands. I can get 1200-1700ms from that router and forward, before the router (and to home) I am in the low 100s.
Its packet lost what is worriend me more.
When I run the packet lost test from DSLReports I am getting arround 4% packet lost in my last 2 hops (my gateway and another router). I think that is bad. I am in Norway, but I use to ALWAYS get at least 2% packet lost in these tests. Maybe is because DSLReports test servers ar gar away from me, but I don't think that that can be a valid reason for packet lost.
How can I measure packet lost from a place closer to me? I use Visualroute but that is from my computer to the net, I like tools that read it from the net to my machine. Supose that I can use aome Visualroute servers to test the path to me, maybe. What do you think?

I get less than 10ms every time and the average is 2ms. I know this is very low but still 21ms seems very high. If you ping 21 to your first hop I can't imagine what your ping would be in online games!

If you're getting a slow response on web pages the likely culprit is overloaded local DNS servers. DNS Is the Domain Name Service. It is the list that turns http://www.xxxx.com into 192.168.1.1. It is a phonebook for the internet, if you will. An overworked or overloaded DNS is simply like standing in line to use that phonebook. You will wait until you can find the name address. Mind you, you do this for all the graphics etc on a webpage.

There are a couple of things you can do to fix this problem.

Find some public DNS servers you can pull addressing info from and use those either as primary or secondary DNS, you will have to set up static addressing to do this.

A better solution is to go and download Fastnet99 as it acts as a local DNS server on your machine and keeps a host file locally with info from every site you visit. So, the first visit might be slow, but the net should be quite a bit faster. Simply verify your database that it creates once a week to make sure the sites you visit haven't changed.

Do a search for it. It's free.

BTW, a 1200 ping will definately Slow your web experience down. Only thing you can do about that is work with your ISP to resolve it, showing the traceroutes etc so they can see the problem themselves.

Regards,
-Bouncer-

C:\Documents and Settings\Allen>tracert http://www.speedguide.net

Tracing route to http://www.speedguide.net [63.217.30.70]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 15 ms 11 ms 10.60.0.1
3 9 ms 10 ms 9 ms CAE-IRM-7507-A-OC-3-600.SC.RR.COM [24.31.193.61

4 10 ms 12 ms 43 ms CAE-IRM-7507-A-OC-3-500.SC.RR.COM [24.31.193.2]

5 15 ms 17 ms 13 ms pop2-cha-P3-1.atdn.net [66.185.149.45]
6 16 ms 16 ms 14 ms bb1-cha-P0-1.atdn.net [66.185.138.80]
7 52 ms 47 ms 27 ms bb1-vie-P10-0.atdn.net [66.185.152.58]
8 21 ms 21 ms 22 ms bb1-rtc-P0-2.atdn.net [66.185.152.217]
9 23 ms 21 ms 21 ms bb1-dcl-P5-0.atdn.net [66.185.153.1]
10 22 ms 25 ms 22 ms pop1-dcl-P5-1.atdn.net [66.185.145.218]
11 25 ms 38 ms 29 ms pos2-0.core1.wdc.cais.net [63.216.1.90]
12 43 ms 40 ms 23 ms pos5-1.colo1.mcl.cais.net [63.216.0.38]
13 40 ms 27 ms 30 ms 63.217.30.70

Trace complete.

It apears that I was not the only one pressing my ISP. They have reroute the traffic to some TELIA routers in Netherlands that are much more faster. The old ones had to have a fail, that is sure.

Yeah Bouncer, I have had to change DNSs sometimes before because the ones from mi ISP were slow, but now they apear to be faster. I will test them in this week and see, if not I will have to use some from another ISP here in Norway that are totally open (I don't understand why) to the public, I have the addresses because I was a dial up client of them before, and their servers are ok.

Here is my trace route to speedguide.net after thay changed things, it looks more normal now.

Thanks a lot for the input guys.

Tracing route to http://www.speedguide.net [63.217.30.70]
over a maximum of 30 hops:

1 11 ms 16 ms 16 ms xxx.xxx.avidi.online.no [193.212.x.x]
2 19 ms 31 ms 24 ms ti541210d060-fe0-0.ti.telenor.net [146.172.167.161]
3 45 ms 47 ms 49 ms ti541211c060-fe4-0.ti.telenor.net [146.172.227.57]
4 55 ms 47 ms 33 ms ti541001c050-pos1-2.ti.telenor.net [146.172.227.37]
5 56 ms 47 ms 49 ms ti500001c050-pos10-1.ti.telenor.net [146.172.253.53]
6 54 ms 49 ms 55 ms ti100001c050-pos4-0.ti.telenor.net [146.172.248.58]
7 44 ms 49 ms 47 ms ti200001c050-pos9-0.ti.telenor.net [146.172.248.13]
8 45 ms 32 ms 47 ms ti200001b050-ge5-0.ti.telenor.net [146.172.248.74]
9 40 ms 57 ms 47 ms nb02b11-ge5-0.nb.telenor.net [217.70.229.161]
10 138 ms 152 ms 129 ms nb18b01-pos4-1-0.nb.telenor.net [217.70.227.122]
11 150 ms 129 ms 127 ms nb19b01-pos1-1-0.nb.telenor.net [217.70.227.126]
12 140 ms 154 ms * mae-east.cais.net [198.32.187.147]
13 160 ms * 150 ms pos5-1.colo1.mcl.cais.net [63.216.0.38]
14 144 ms 129 ms 129 ms 63.217.30.70

Trace complete.