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cable modem losing sync
Posted: Tue Jul 10, 2001 8:16 pm
by Biketec
all the trouble started yesterday around 3:00. my cable modem status light just started blinking (meaning it lost sync). it did it about 5 times about 10 minutes appart then didnt do it for the rest of the night. now it just started doing it again. it did it around 2:00, didnt do it for a little while then did it again about an hour later. then it just did it 3 times in the last 20 minutes. anybody know why it does this? thanks
jason
Posted: Tue Jul 10, 2001 8:22 pm
by HalfLifer
Ok.
Hows the signal coming in? How many splits are behind the modem?
Posted: Tue Jul 10, 2001 8:22 pm
by glc1
Contact your provider. It shouldn't be doing this.
Posted: Tue Jul 10, 2001 8:28 pm
by Biketec
Originally posted by HalfLifer
Ok.
Hows the signal coming in? How many splits are behind the modem?
lets see... line comes in - 2 way splitter - loooong line - 2 way splitter - modem.
Jason
Posted: Tue Jul 10, 2001 9:19 pm
by xbit
Is this problem just now happening or has it been going on for awile?
Posted: Tue Jul 10, 2001 9:21 pm
by HalfLifer
Not good. Get your modem on the first split. Its not getting the best signal so its droppin on ya...
Posted: Tue Jul 10, 2001 9:22 pm
by Biketec
its been on the second split for... like 5 months now... no problems. i think its my overhead lines... they;re really old. and the splitter and wires are all brand new
Jason
Posted: Tue Jul 10, 2001 9:25 pm
by glc1
Originally posted by HalfLifer
Get your modem on the first split. Its not getting the best signal so its droppin on ya...
Not necessarily. I had many splitters in front of mine and never had a sync loss problem. As long as it's within the operating db, all is swell.
its been on the second split for... like 5 months now... no problems. i think its my overhead lines... they;re really old. and the splitter and wires are all brand new
My guess is something outside (lose connection maybe, maybe at the pole) or at your provider's end.
Posted: Tue Jul 10, 2001 9:26 pm
by Qwijib0
Originally posted by HalfLifer
Not good. Get your modem on the first split. Its not getting the best signal so its droppin on ya...
My modem is on the 3rd split in my house... no problems yet. Sometimes my modem will lose sync on and off all night (twice i think.) I think that it's due to equiptment problems at the cable company... I called tech one time and they said "oh yeah, scheduled maintenance", so maybe it'lll stop ina few days.
Posted: Tue Jul 10, 2001 9:26 pm
by Biketec
Originally posted by glc1
My guess is something outside or at your provider's end.
ya probably outside... cuz my neighbor isnt having any problems.. neither is my friend across the street
Jason
Posted: Tue Jul 10, 2001 9:43 pm
by HalfLifer
Put it on the first split anyways.
Posted: Wed Jul 11, 2001 3:04 am
by rodrod5
who is your provider???
you need to call them and have them restage a fresh config file for your modem and see if that does not get it to sync up
do you have cable tv as well???
if so then is there any fuzziness on the low chanels 2-13 especially??
if so then you night have RF or line noise issues
get the repush of the config file and go from there
:2cool:
Posted: Wed Jul 11, 2001 3:10 am
by Biketec
Posted: Wed Jul 11, 2001 3:38 am
by rodrod5
Posted: Wed Jul 11, 2001 4:20 am
by BaLa
Posted: Wed Jul 11, 2001 5:28 am
by HalfLifer
Repushing the modem is pointless in a low signal situation...
Posted: Wed Jul 11, 2001 6:22 am
by rodrod5
Posted: Wed Jul 11, 2001 8:54 am
by HalfLifer
Whats the need for all those emoticons? You gettin mood swings from the happy pill?
Posted: Wed Jul 11, 2001 2:02 pm
by CiscoKid
Originally posted by Biketec
ya probably outside... cuz my neighbor isnt having any problems.. neither is my friend across the street
Jason
Is this RoadRunner for the cable access? They are doping renumbering in California. At least that's wht they told me when I called yesterday
Posted: Wed Jul 11, 2001 3:23 pm
by Biketec
i just got home from school...
I havent had any problems since yesterday but my dad said he had a bunch of problems while i was at school... so ill call them if it happens again
quoted from CiscoCert
Is this RoadRunner for the cable access? They are doping renumbering in California. At least that's wht they told me when I called yesterday
what does that mean? yes it is road runner
jason
Posted: Wed Jul 11, 2001 4:06 pm
by CiscoKid
They're updating IP's, removing old accounts and geraneral maintance. I lost Block sync lastnight and couldn't get it back, I called them and they said not to worry that it will be happening untill sometime today or tomorrow
Posted: Wed Jul 11, 2001 4:18 pm
by Biketec
ok thanks. i still havent had any problems since ive got home.. but if/when i do im still gonna call them.. just for saftys sake
jason
Posted: Wed Jul 11, 2001 8:15 pm
by CiscoKid
Check the local road runner home page, they should technical issiues on the network status page.
Posted: Wed Jul 11, 2001 9:22 pm
by Biketec
Originally posted by CiscoCert
Check the local road runner home page, they should technical issiues on the network status page.
good idea.. why didnt i think about that before. oh and i just lost sync about 3 minutes ago... unplugged the modem and replugged it.. synced up in about 15 seconds..
Jason
Posted: Wed Jul 11, 2001 9:24 pm
by Biketec
Scheduled Maintenance
--------------------------------------------------------------------------------
Date: July 11, 2001
There are currently no maintenance events scheduled
--------------------------------------------------------------------------------
Current Network Maintenance
--------------------------------------------------------------------------------
As of Wednesday July 11, 2001 at 04:07 PM
There are no currently known network issues in the Orange County Road Runner System.
There are no currently known network issues in the West Valley Road Runner System.
There are no currently known network issues in the South Bay Road Runner System.
There are no currently known network issues in the South Pasadena Road Runner System.
-The Road Runner Team
i dunno now... i would call but im about to eat dinner...
Jason
