SG Broadband Community

I've just arrived at my grandma's house... First, let me share a little information. My grandma knows nothing about computers, she uses hers primarily for e-mail, but she does has a wireless connection. Now, obviously glad to be there I pop open my lap top and boot it up. I click the internet options to look at my wireless connections in range, and there's my grandma's connection... Oh... But wait... It's coded. I now proceed to boot up my gram's laptop, and get to the router log-in, so I ask my gram where she put all the stuff when she got her wireless set up. She hands me a folder and I find what seems to be a list of passwords and usernames... I try them ALL. ALL with and without capitols AND spacing, AND try all the usernames with all the passwords. I ask her if she knows anything else and she replies, "Oh, I don't know... I might have written them down wrong, I forgot." So now basicly I need the WEP code and I'm locked out of the modem interface... Is there any way to reset this? And I mean reset SAFELY. The last TWO TIMES this has happened at my step-mother's house, AND my father's house it's resulted in ir-retrievable internet connection untill contacting customer support, which ussually takes me about an hour to communicate the situation, and get the problem fixed... Now I'd like to know if there's any way to just ASK for the password and username to some motorola helpsite, or a simple way to just reset the username and password... If not I will have to re-tread in unknown territory and manually reset the modem.

This is my model: http://www.speedguide.net/broadband-view.php?hw=6

If you need any other information, just ask and I will help you in any way possible.

OK, I'm STILL searching around and I found http://192.168.100.1/config.html but the buttons that read "Reset All Defaults" and "Restart Cable Modem" don't do ANYTHING. I mean it litterally does nothing... My gram's computer goes through a 1 second loading screen and nothing changes... the defaults aren't restored, and the network is still coded. Is there something wrong? Am I resetting the wrong device? I would REALLY like some input here...

A nifty place to find the defaults... http://www.phenoelit.de/dpl/dpl.html Oddly enough... my model is NOT on that list

Hello there.

The model that you list as having is just a cablemodem, NOT a wireless router. Is there another device connected to that modem? If not then she does not have a wireless network.

Possibly what you may be seeing in your wireless networks is a neighbors network.

http://www.krex.com/index.asp?PageActio ... rodID=1885

That is what I'm looking at... I had the feeling I was messing with the wrong thing in the first place...

I don't know about the Netgears but on the Linksys there is a button on the unit that you push and hold to reset the unit to all of it's defaults. Then you would just have to login with the login info supplied from the netgear manual, change the admin password to something you/she will remember then enable security preferably WPA or WPA2.